World-Class Experts with Real World Business Knowledge and Experience
Technical and Business Leadership at a Moment's Notice
Nick Robak, Managing Partner
Nick is an accomplished Business Technology Executive who is leading BridgeView Partners’ strategy, business development and delivery efforts. He has 20 years of experience understanding the challenges IT leaders face and the corresponding business pressures to drive efficiencies and select investments for differentiating, consumer-centric purposes. He has effectively leveraged organizational design, strategic partnerships, and operational best practices to establish high performing cultures and services of notable business value.
Recently, as VP of IT Technology Operations at Independence Blue Cross , he transformed the IT Infrastructure to a best-in-class operating environment. This was achieved by tightly measuring each IT Service rendered and placed into the value it added to the overall organization The results strengthened and improved systems performance, scaled platforms for business growth and lowered operating costs to allow for more innovative business investment and solutions.
Prior roles include Chief Technology Officer at DecisionOne, Senior Director of eBusiness at Vis.align, and Senior Director Infrastructure Support Services at Advanta Corp. Recent articles highlighting his teams’ successes are found here Insurance & Technology and Service Management for Dummies. Nick’s professional affiliations include membership in the CIO Magazine Executive Council, NPowerPA Board of Advisors, and support for non-profit Fred’s Footsteps. He holds an MBA from Saint Joseph’s University and a BA in Political Science from Loyola University of Maryland.
Moira Stepchuk, Principal Consultant
Moira Stepchuk spepcializes in IT service strategy and design, operational processes and organizational change. Moira has extensive experience guiding organizations on the practical application of ITIL® and Microsoft Operational Framework (MOF®) and in the development of IT and professional service offerings. Her projects are delivered to high client satisfaction with a focus on achieving measurable business results from operational improvements. She has guided organizations in establishing world class Service Desks and lean operational processes leading to highly available services and improved organizational efficiencies. Her client experience includes work in the Pharmaceutical, Manufacturing, Financial, Insurance, Talent Management, Utility, Information Technology and Entertainment industries. She has specialized in assisting start-ups and emerging practices in large organizations establish business processes and services to support superior client satisfaction and business results. Prior to BridgeView partners, Moira has worked for over twelve years as a consultant with numerous partners specializing in IT Service Management.
Moira is a certified ITIL® v3 Expert, an ITIL® v2 Manager since 1999 and is an accredited ITIL® and MOF® instructor. She is a contributing author to Van Haren service management publications, Microsoft MOF® Continuous Improvement Solution Accelerator, Microsoft MOF® Continuous Improvement Roadmap toolkit, and CIO.com ITIL® v3 Service Design web and pod casts and is a repeat presenter at ITSMf conferences. Moira holds a Bachelor of Chemical Engineering and a MBA from Villanova University.
Jaime Benedetty, VP of IT infrastructure
Jaime Benedetty is a solutions oriented IT Executive assisting organizations in solving highly complex IT Infrastructure problems. He has effectively lead various consulting and operational teams in multiple disciplines that include Data Center Operations, IT security, Network and System Architecture, Cloud Migrations, and IT infrastructure strategy development and IT infrastructure management.
As VP of IT infrastructure Innovation for Bridgeview Partners, Jaime has demonstrated outstanding leadership abilities and is accountable for directing all phases of Infrastructure transformation projects and operations. His ability is to quickly identify opportunities that improve efficiencies, and provide strategic guidance on investments that demonstrate ROI, operation performance improvements and innovation.
Recently, Jaime lead the development of a 2-year infrastructure strategy and roadmap for a large, complex manufacturing company after doubling in size through an M&A event. Jaime facilitated an IT Infrastructure workshop with the IT leadership leading them to the creation of the IT strategies and infrastructure roadmaps. The outcome provided the customer with the plan to rationalize their IT systems, integrate with the business and transform into a highly available cloud-based Infrastructure.
As Director of IT Enterprise Services at Altegra Health, Jaime spearheaded the development of a data center/ cloud strategy that consolidated all of their computing environments which included their multinational data centers, and cloud environments in AWS and Azure. The strategy accounted for adequate disaster recover capabilities, a migration roadmap for their telephony system, improved DevOps capabilities, and was able to achieve a 25% reduction to their monthly operating cost. He also managed the vendor selection process as well as the contract negotiations. He was also responsible for the creation of the migration plans from all the datacenters into the selected hybrid cloud infrastructure and managed the project teams that were responsible for the migration into the hybrid cloud.
During his 8-year tenure at Altegra Health, the organization grew tenfold through various mergers and acquisitions, and Jaime lead the consolidation and integration of the IT infrastructure and their IT security preparedness initiatives. His strategic choices in the utilization of cloud computing to host their next generation payment solution platforms, contributed to the valuation of almost 1 billion dollars when acquired by Emdeon in late 2015.
Jaime has various certifications to include Microsoft Certified Technology Specialist in Exchange 2010, CISSP, and holds a BS in Business Administration from Florida State University.