Bridgeview engages with our ServiceNow customers strategically to ensure that expected outcomes are understood, planned for measured. Our expertise extends across the platform, including strategy, governance, process design, implementation and organizational change management to support effective adoption of solutions that support the business results.
ITSM
IT Service Management – Bridgeview Partners offers ITSM platform lifecycle management services, starting from selection and continuing through support from a team with Standard and Pro ServiceNow certifications. Let us evaluate your current platform to discover untapped potential and provide guidance and plans to help you achieve your IT and business objectives. Bridgeview can also create dashboards that offer valuable insights for executives and end-users. By automating routine tasks, your IT team can have more time to focus on higher priorities.
SPM
Strategic Portfolio Management – Gain insight into your operational and project capacity through strategic portfolio management. Bridgeview provides comprehensive support for strategy, governance, demand, project and portfolio management, resource management and best practices. Our team can engage seamlessly with your yours, supporting waterfall, Agile, and hybrid operating models.
ITAM
IT Asset Management – Bridgeview leverages ServiceNow hardware and software certifications to help you regain control over your sprawling IT assets. Get a single view of all assets, showcasing the relationship between data, systems and ITSM processes. Decommission legacy servers that are security threats to your IT environment. Bridgeview can provide hardware and application rationalization for cost recovery, as well as end-to-end management of hardware and software lifecycles.
CSM
Customer Service Management – Orchestrate the tasks between customers, customer service and other teams to quickly resolve issues and requests. Provide your retail, clinical or other field sites with a location view of the issues and tasks they are managing to maintain customer focus with ease. Bridgeview can help manage field and customer experience, align industry use cases, and improve customer field and vendor interactions.
ITOM
IT Operations Management – The ServiceNow platform CMDB and CSDM data model enable digital workflows, empower decision making and are critical to the success of achieving business outcomes. BVP will guide your team on defining and collecting the data, establishing Discovery, establishing Governance and managing the health of your CMDB. Our team will take the fear out of managing the CMDB and guide your team to a trusteed CMDB that powers innovation.
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