Platform Governance

Managing the Investment in Your ITSM Platform

ITSM platforms are no longer mere “ticketing tools”. They have the power to reduce operational costs, improve customer service, and enable organization-wide automation. However, it requires a thoughtful govenance approach to ensure a solid foundation in your existing data and processes, risk management, and shared services.

Too often, businesseses invest in a powerful platform, and don’t reap the full benefits or anticipate possible outcomes. As part of a comprehensive governance model, Bridgeview Partners can facilitate a comprehensive approach to Strategic, Portfolio, and Technical governance, engaging all of the right stakeholders, defining business-based prioritization, planning for capable resources, and ensuring best practice technical solutions.

Our experts can help you:

• Define clear strategies and a prioritization model aligned with corporate and IT outcomes
• Develop roadmaps for platform value realization
• Establish support models for efficient throughput of platform innovation
• Assist with policy libraries and documentation
• Establish technical best practices for managing platform

We understand the complex nature of compliance and government regulations across a variety of industries. Talk to Bridgeview about relevant case studies that can demonstrate the different tools and technology solutions that are available.