ITSM Strategy, Roadmap, and License ROI

Top-down approach to ITSM optimization

There is no one-size-fits-all tool for ITSM. Bridgeview Partners excels at providing an exhaustive assessment in combination with our proprietary Innovation6™ framework methodology for evaluating your full IT and business needs. Both of these discovery services are led by IT and service management experts who can apply decades of experience across the many overlapping areas that impact your decisions. The full evaluation will include current state, requirements definition, strategic planning, a roadmap of your future needs, and ongoing governance models.

Some of the outcomes of this evaluation can include:

• Map IT priorities against business goals
• Assess and document the ITSM support tool architecture/ecosystem
• Assess the incident/problem processes and address any gaps in the Service Desk operating model and supporting ITSM processes
• Evaluate available tools for automation
• Assess the quality and completeness of asset data to support refresh, contract negotiation and audit requirements
• Assess the quality and completeness of enterprise data to support automaton of workflows
• Provide advice on scalable solutions that address future state
• Define a roadmap that leverages the invested licensing and supports the business outcomes
• Provide measurable outcomes to manage success

For a strategic services provider with the insight across your entire ITSM strategy, talk to Bridgeview about how we can ensure the right fit between ITSM and the evolving needs of your business.