IT Service Management
Automation & AI
Realize the promised value of your ITSM platform
Eliminating self-service silos
Increasingly, users prefer to obtain what they need without a phone call, finding one point of entry to all their self-service needs. Multiple point or organizational-aligned self-service portals just won’t cut it. When built effectively, self-service can quickly drive down operational support costs and resource needs, breaking down organizational silos.
Using our Innovation6™ framework, Bridgeview Partners can guide you through defining a cohesive strategy and tool architecture for your self-service experience that establishes an appealing, intuitive, and automated experience for users.
All-in-one views of your ITSM performance
Metrics are essential to make confident decisions and identify issues before they impact your operations. To support your decision making, Bridgeview can help you gain a complete picture of resource capacity, SLA compliance, tickets, and IT workflows.
Configurable role-based dashboards provide visibility at all levels of your organization, so you can view spikes in incidents, track trends, measure quality, and quickly gauge the cost of your ITSM initiatives.
As part of our Innovation6™ framework for evaluating your business needs, Bridgeview can determine the best reporting packages to bundle with your ITSM platform and provide individualized, detailed reporting that supports your key metrics.
Download a Bridgeview case study
Infrastructure Strategy
See how Bridgeview facilitated a top-down and bottom-up approach to building a 2-year roadmap for IT infrastructure and security at a regional healthcare provider.
Contact Us
Thank you for reaching out to us! When you submit this form, your message will be directed to our dedicated Manager of Sales Operations. Our team is commited to providing you with prompt and helpful assistance. We strive to respond to all inquiries within 48 hours during business days. We look forward to assisting you!