Service Management
Enterprise Service Management
Achieving an integrated service model
IT can be the trusted advisor within their organizations to lead digital transformation and help fulfill their business’ potential. This starts by applying the principles of ITSM across all business functions to improve performance, repeatability, and auditability. Enterprise Service Management (ESM) can enable:
- Standardized service delivery across the organization
- Improved service delivery outside of IT
- Improved end user experience
- Increased organizational responsiveness
Bridgeview Partners supports organization-wide ESM by providing the framework for a strategic approach, looking at people, information, and technology; and leveraging the latest tools in AI, machine learning, and automation. Talk to Bridgeview about our Innovation6™ framework for assessing your readiness to implement ESM as the next step in your ITSM journey.
Improve your readiness to implement ESM
Automation
Make your service agents more productive, improving user and customer experience
Flexibility
Run on Saas, Cloud, Azure or Google
Metrics
Transform you unstructured data into real-time insights
Self-service
Empower your end users and improve user experience
Download a Transformation Planning Case Study
Data Center Ops
See how Bridgeview helped a global retail clothing company to modernize their team’s capabilities in preparation for future growth with roadmaps, onboarding, training, and risk mitigation.