Self-Service & Automation

All-in-one views of your ITSM performance

Eliminating self-service silos

Increasingly, users prefer to obtain what they need without a phone call, finding one point of entry to all their self-service needs. Multiple point or organizational-aligned self-service portals just won’t cut it. When built effectively, self-service can quickly drive down operational support costs and resource needs, breaking down organizational silos.

Using our Innovation6™ framework, Bridgeview Partners can guide you through defining a cohesive strategy and tool architecture for your self-service experience that establishes an appealing, intuitive, and automated experience for users.

All-in-one views of your ITSM performance

Metrics are essential to make confident decisions and identify issues before they impact your operations. To support your decision making, Bridgeview can help you gain a complete picture of resource capacity, SLA compliance, tickets, and IT workflows.

Configurable role-based dashboards provide visibility at all levels of your organization, so you can view spikes in incidents, track trends, measure quality, and quickly gauge the cost of your ITSM initiatives.

As part of our Innovation6™ framework for evaluating your business needs, Bridgeview can determine the best reporting packages to bundle with your ITSM platform and provide individualized, detailed reporting that supports your key metrics.