IT Service Management

Aligning IT service delivery to support your whole business

ITSM is more than a set of tools to support your service operations. It is a continuous process that utilizes platforms, automation, governance, and organizational change. In almost every organization, the tactical challenges of supporting the platform can inhibit the strategic initiatives that are critical to success. Configurations grow out of date. Governance can be neglected. Benchmarks are not met. And drastically, the staff you meant to free up are engaged in time consuming support tasks.

Achieve the promise of ITSM

Bridgeview has helped companies globally to support their ITSM journey from deployment to upgrades and from strategic governance to tactical support and workflow optimization. Our breadth of expertise, which spans a host of platforms, enables our team of process and subject matter experts to approach every stage of ITSM with the big picture in mind. Your business goals are what ITSM supports and our Innovation6™ approach ensures you bring all of these critical components into alignment, from tools to processes to policies.

Vendor-neutral with broad platform expertise

Bridgeview is a certified partner in the leading ITSM platforms, including ServiceNow, Cherwell/Ivanti, and Freshworks. We are ready to meet you where you are and support your existing platforms. It is also what enables Bridgeview to make practical, forward-thinking recommendations to support tool rationalization and evaluations of your platform value. Our Innovation6 framework assesses your current state, validates requirements, and provides strategic roadmaps to achieve the promise of your platform.