IT Operations Services
Service Desk Optimization
Maximize your productivity
Innovations at the service desk are revolutionizing the way your team works to accelerate resolution speed and reduce call volume. AI, ticket management, ITSM tool configuration, self-service, and request fulfillment automation can all help to streamline services, reduce repetitive calls and free up resources for pro-active customer care.
Bridgeview Partner's team are experts in ITSM, and our ability to augment your team means you can keep the right resources focused on what they know best, your customer.
An optimized service desk adds value to your organization and Bridgeview can provide full outsourcing or targeted skillsets to help:
- Resolve issues in hardware, software, servers and applications
- Implement a shift-left approach
- Reduce call volume and improve response times
- Protect your reputation by providing 24/7 support
Augment any of your IT support services
Short Term
On-demand access to the right roles and right skillsets
Service Desk
Additional staff who can step in easily to support your ITSM operation
Operational Support
Long-term expertise to help with integrations and migrations
Managed Services
Expert assistance to align people, processes and platforms
Download a Service Desk Case Study
Service Desk Operational Excellence
See how Bridgeview established a hybrid model with daytime and remote off hours agents for cost-effective support that allows core desk agents to sharpen focus on peak inbound calling periods during normal work hours.
Contact Us
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